1. Order cancellation
You may request cancellation through the account/order screen or customer support channel before your order enters preparation or shipping. Once an order has been handed over to the carrier, the return process may apply instead of cancellation.
2. Return right
Except for legally exempt products, you may submit a return/withdrawal request within 14 days from delivery. Requests may be submitted through the return form on the order screen or via the contact email shown in the footer.
3. Return conditions
Products are expected to be unused, undamaged, resalable, and returned with all accessories, labels, invoice, and original packaging where applicable. Returns may be rejected or value loss may be applied if use, damage, missing parts, or hygiene issues are detected.
4. Non-returnable products
Personalized or modified products, unsealed products unsuitable for return due to hygiene reasons, perishable goods, digital content, and products legally excluded from withdrawal rights may not be returnable.
5. Inspection and approval
Returned products are inspected after reaching the warehouse. If approved, the refund process is initiated. You can track return status through the account/order screen.
6. Refunds
Refunds are processed according to the original payment method. Depending on the bank, card network, or payment provider, it may take several business days for the amount to appear in your account. Refund of shipping fees and service charges is evaluated according to order terms and applicable law.
7. Damaged or incorrect products
If the delivered product is damaged, incomplete, or incorrect, a delivery report should be prepared where possible and the support team should be contacted with visual evidence. Replacement, return, or refund options are evaluated for faulty products.